Refund Policy
Welcome to CommonsTerminal! We appreciate your business and want you to be completely satisfied with your order. Our refund policy was created to ensure a transparent and fair process for all our customers. This policy outlines the circumstances under which a refund may be issued for orders placed on our website commonsterminal.sbs, and is applicable to both online and in-store purchases.
Last Updated: January 1, 2023
Cancellation Policy
If you wish to cancel your order, please contact us immediately at +39 06 1234 5678. Orders can only be canceled before they have been prepared. Once preparation has started, we can no longer cancel the order and will not issue a refund.
Quality Guarantee
At CommonsTerminal, we stand by the quality of our products. If your order is not made to your satisfaction, or you find a quality issue upon receiving your delivery or takeout, please contact us within 2 hours of receipt. We will require a detailed explanation and, where possible, photographic evidence of the issue.
Incorrect Order
We strive to always provide you with the correct order. However, if you receive items that you did not order, please reach out to us within 2 hours of the delivery time. Depending on the issue and at our discretion, we will offer a replacement, credit for your next purchase, or a full refund in €.
Non-Delivery or Late Delivery
If the delivery does not reach you within a reasonable time frame from the estimated delivery time, please contact us. We will investigate the issue and work on a prompt solution. This may result in a refund, credit, or a redelivery of your order.
Refund Process
Eligible refunds will be processed using the original payment method within 7-10 business days. Please note that refund times may vary depending on your bank or payment provider. If you have not received your refund after this period, contact your bank and then reach out to us if the issue persists.
Non-Refundable Items
There are certain scenarios where refunds cannot be granted:
- Gift cards
- Any item not in its original condition, or is damaged for reasons not due to our error.
- Orders that have already been consumed or discarded.
- Custom or personalized orders.
Contact Information
If you have any questions or concerns about your order or this Refund Policy, please contact us at +39 06 1234 5678. Our customer service team will be happy to assist you.
Address
CommonsTerminal
Pizzeria Roma,
Rome, 00184,
Italy
Last Thoughts
We love serving our customers and are here to ensure that every experience with CommonsTerminal is delightful. Please don’t hesitate to reach out to us for any order-related concerns.